Partner Terms & Policy

1. Privacy Policy for Parlours Booking Mobile Application

At Parlours booking ("we," "our," "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") for booking parlour services. By accessing or using our App, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect both personal and non-personal information to provide and enhance our services.

• 2.1 Personal Information:
  • Name, phone number, email address
  • Gender, date of birth (optional)
  • Payment details (handled securely via PayHere.lk)
  • Location data (only with your permission)
• 2.2 Service Provider Information
  • Business registration documents
  • Service descriptions, prices, and working hours
  • License and certification details
  • Service Location Images
• 2.3 Usage Information
  • Booking history and preferences
  • App interaction details
  • Device information (IP address, device type, OS)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Facilitate and manage bookings between customers and service providers
• Verify your identity and eligibility to use the Parlours Partner App
• Communicate with you (booking confirmations, support, and important updates)
• Improve, personalize, and optimize the app experience
• Process payments and refunds securely
• Comply with legal and regulatory obligations

4. Sharing of Information

We do **not** sell or rent your personal data.

We may share your information in the following circumstances:

• Customers (only what is necessary for booking and service purposes)
• Regulatory authorities (if legally required)
• ParloursBooking’s internal staff and verified partners bound by confidentiality agreements

5. Data Security

We take data security seriously and implement various measures to protect your personal information from unauthorized access, disclosure, or misuse.

We take appropriate technical and organizational measures to protect your data, including:

• Encrypted payment processing through PayHere.lk and user credentials
• Secure servers and limited access to sensitive data
• Regular monitoring and audits to detect unauthorized access or data breaches

6. Your Rights

You have the right to:

• Access, review, update, or correct your personal data
• Request deletion of your data (see Section 7 below)
• Withdraw consent for specific data uses (some features may be limited as a result)
• Contact us regarding concerns about data misuse or unauthorized access

7. Cookies and Tracking

We may use cookies or similar technologies to:

• Enhance app performance
• Analyze user behavior and trends
• Personalize user experience and content

You can control cookie preferences in your device’s privacy settings.

8. Data Retention & Deletion Policy

We retain your data as long as your Parlours Partner account is active or required for service provision. Upon account deletion:

• All personal data will be permanently deleted from our systems
• Booking history and payment records may be retained for legal, accounting, or tax purposes
• Service Providers can request deletion of their business profile and related documents by emailing support@parloursbooking.com

9. Children's Privacy

The Parlours Partner App and related services are not intended for individuals under 13 years of age. We do not knowingly collect data from children under 13.

10. Changes to This Policy

ParloursBooking may update this Privacy Policy from time to time. Updates will be posted within the App and on our website. The “Last Updated Date” above will reflect the latest revision. Continued use of the Parlours Partner App after updates indicates your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• ParloursBooking
• Support Email: support@parloursbooking.com
• WhatsApp: 0777638152

1. Acceptance of Terms

By registering as a Service Provider on the Parlours Partner App, you agree to comply with these Terms, as well as any additional policies or agreements that may apply to specific services available through the App. These Terms constitute a legal agreement between you and ParloursBooking ("We," "Us," "Our").

ParloursBooking acts solely as a technology platform that facilitates the booking of salon and personal care services between customers and service providers or parlours. ParloursBooking does not own, manage, operate, or control any of the listed service providers or the services they offer.

All services are provided directly by third-party service providers or parlours who are independent of ParloursBooking. ParloursBooking is not responsible or liable for the quality, safety, legality, or outcomes of any services rendered. Any disputes, claims, or issues regarding service delivery must be resolved directly between the customer and the Service Provider.

By using the App, you acknowledge and agree that ParloursBooking is not a party to any service agreement between you and the customers.

2. Registration and Service Listing

• 2.1 Account Creation: To offer services through the Parlours Partner App, you must create an account, providing accurate and up-to-date information about your business, including legal business details, pricing, service descriptions, and working hours.
• 2.2 Eligibility Requirements: Be a legally registered business in Sri Lanka, Hold valid licenses and certifications for all services you offer, Submit all relevant business and identity documents for verification

3. Account Maintenance and Service Standards

• You must provide truthful, complete, and up-to-date information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must update your service availability, pricing, and business information regularly.

3.1 Service Listing and Availability

You are responsible for ensuring that the services listed in your profile are accurate and available as per the provided schedule. ParloursBooking reserves the right to review and remove any misleading or inappropriate listings.

3.2 Service Quality and Standards

Maintain professional standards in delivering services, Ensure a hygienic and safe service environment, Follow all applicable laws and industry regulations

4. Bookings & Cancellations

All bookings made through the App are binding and must be honored. Service Providers may only cancel bookings in emergency situations and must provide prior notice to both the customer and ParloursBooking. In such cases, a cancellation fee may be charged or deducted from the Service Provider’s future payouts as a penalty. Repeated cancellations may lead to further disciplinary action, including temporary suspension or permanent account deactivation.

4.1 Finality of Bookings

All bookings made through the ParloursBooking App are final, non-cancellable, and non-transferable, unless explicitly stated otherwise within the App or by ParloursBooking. Service Providers and Customers are expected to honor all confirmed appointments.

It is the customer’s responsibility to verify that the selected service providers or parlours accepts their gender before booking.

Note on Late Arrivals & No-Shows:

If a customer is late, they may receive a shortened service or may be asked to rebook at their own cost. Service Providers must also be on time and prepared to deliver services as scheduled. Repeated no-shows or delays by Service Providers may lead to suspension or penalties.

5. Payments and Fees

All payments for services booked through the App will be processed securely via Payhere.lk. You agree to accept payments through this platform and comply with its terms.

A commission fee will be deducted from each transaction as per the ParloursBooking pricing policy. You will receive the remaining amount directly to your designated payment account.

Payouts to Service Providers will be processed on a scheduled basis as outlined in the ParloursBooking payment policy.

All payouts are subject to successful payment completion by the customer through the App’s integrated payment gateway. ParloursBooking is not liable for delays in fund transfers caused by external payment processors, banks, or financial institutions.

Service Providers are responsible for ensuring that their payout account details are accurate and up to date.

6. Refunds & Disputes

You are not authorized to issue refunds directly to customers. Refunds will not be granted if the service was delivered but did not meet subjective expectations. Refund eligibility is based on a full case review. If approved, the refund will be deducted from future payouts. Repeated refund cases or failure to meet service standards may lead to account suspension.

All refund requests must be handled through ParloursBooking support.

If a refund is approved due to service failure or no-show, the refunded amount will be deducted from your upcoming payouts.

7. Pricing & Transparency

Your service pricing must be clearly stated and inclusive of all fees.

Prices listed on the App must be accurate, transparent, and inclusive of all charges. Service Providers are not allowed to charge more than what is shown on the App unless disclosed in advance and approved by the customer. Promotions and discounts offered in the App must be honored.

8. Responsibilities of Service Providers

You agree to provide professional and courteous service to customers. Any reports of misconduct, poor service quality, or unprofessional behavior may lead to account suspension or termination.

You must ensure your staff are available and prepared to deliver services on time.

Service Providers are strictly prohibited from taking photos or videos of customers without their explicit prior approval.

You must maintain the confidentiality of any customer data shared through the App and use such information only for service fulfillment.

9. Additional Policies

Maintain hygiene, professionalism, and excellent customer service.

Maintain professional behavior and comply with laws and ethical standards.

Once a booking is confirmed, modifications are not permitted except in special cases approved by ParloursBooking.

Misuse of the platform for fraudulent activities or fake bookings is strictly prohibited. Customer data must be securely stored and only used for service purposes.

Fraudulent activities, including fake reviews or misrepresentation, will result in immediate suspension.

ParloursBooking reserves the right to suspend or terminate accounts due to policy violations, fraud, or poor service quality.

10. Liabilities and Disclaimers

ParloursBooking is not responsible for any disputes, damages, or losses resulting from your services.

Registration as a Service Provider on the Parlours Partner App does not guarantee bookings or revenue.

You agree to indemnify and hold ParloursBooking harmless from any claims or damages arising from your services.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes shall be resolved through binding arbitration, except where prohibited by law.

12. Changes to Terms and Conditions

ParloursBooking reserves the right to modify or update these Terms at any time. Any changes will be posted on this page, and your continued use of the App after such modifications constitutes your acceptance of the updated terms.

13. Service Provider Cancellation Policy

This Service Provider Cancellation Policy outlines the rules and procedures for cancellations, rescheduling, and missed appointments for Service Providers registered on the Parlours Partner App.

Once a booking is confirmed, cancellations are only allowed in emergencies. If a cancellation is necessary, immediately notify the customer and ParloursBooking Support.

Service Providers must be punctual. Repeated lateness or no-shows may result in suspension.

If a cancellation occurs due to the Service Provider’s fault, the customer may receive a refund or free reschedule.

Frequent cancellations may result in suspension or account termination. For any cancellation issues, contact ParloursBooking Support immediately.