Last Updated: July 5th, 2026Parlours Partner's Terms & Conditions
Please read these Terms and Conditions ("Terms") carefully before using the Parlours Partner mobile application (the "App") as a Service Provider. By registering or offering services through the App, you agree to be bound by these Terms. If you do not agree, you must refrain from using the App.
1. Acceptance of Terms
By registering as a Service Provider on the Parlours Partner App, you agree to comply with these Terms and any additional policies that may apply to specific services. These Terms constitute a legal agreement between you and ParloursBooking ("We," "Us," "Our").
ParloursBooking acts solely as a technology platform that facilitates the booking of salon and personal care services between customers and independent service providers or parlours. ParloursBooking does not own, manage, operate, or control any listed service provider, and is not responsible for the quality, safety, legality, or outcome of services rendered. Disputes regarding service delivery must be resolved directly between the customer and the Service Provider. By using the App, you acknowledge that ParloursBooking is not a party to any service agreement between you and the customer.
2. Registration and Service Listing
- 2.1 Account Creation: To offer services through the Parlours Partner App, you must create an account, providing accurate and up-to-date information about your business, including legal business details, pricing, service descriptions, and working hours.
- 2.2 Eligibility Requirements: To register as a Service Provider, you must:
- Be a legally registered business in Sri Lanka
- Hold valid licenses and certifications for all services you offer
- Submit all relevant business and identity documents for verification
3. Account Maintenance and Service Standards
- You must provide truthful, complete, and up-to-date information.
- You are responsible for maintaining the confidentiality of your account credentials.
- You must update your service availability, pricing, and business information regularly.
3.1 Service Listing and Availability
You are responsible for ensuring that services listed in your profile are accurate and available per the provided schedule. ParloursBooking reserves the right to review and remove any misleading or inappropriate listings.
3.2 Service Quality and Standards
Maintain professional standards in delivering services, ensure a hygienic and safe service environment, and follow all applicable laws and industry regulations.
4. Bookings & Cancellations
All bookings made through the App are confirmed appointments and must be honored by the Service Provider. Service Providers may only cancel a confirmed booking in genuine emergency situations and must notify the customer and ParloursBooking Support as soon as possible. Repeated cancellations may result in disciplinary action, including temporary suspension or permanent account deactivation.
Customers may request to reschedule a confirmed booking only if the request is made at least 24 hours before the scheduled appointment time. A customer is entitled to one free reschedule per booking only. The rescheduled appointment must be scheduled within 7 days of the original appointment date, subject to the Service Provider's availability.
Any reschedule request made less than 24 hours before the scheduled appointment, or any further reschedule request after the one permitted free reschedule, will not be considered a free reschedule and may be subject to the applicable booking conditions determined by ParloursBooking.
4.1 Finality of Bookings
All confirmed bookings are final and are subject only to the rescheduling rights expressly stated in these Terms. Once a booking is confirmed, customers and Service Providers are expected to honor the appointment.
Service Providers are responsible for clearly indicating on their profile and service listings whether they serve male, female, or all clients. Once a booking is confirmed based on this listed information, the Service Provider is expected to provide the booked service as confirmed.
4.2 Late Arrivals & No-Shows
If a customer arrives late, the Service Provider may provide the service within the remaining available time or require the customer to reschedule, subject to the applicable rescheduling rules.
If a customer does not attend the confirmed appointment and does not cancel or reschedule in accordance with these Terms, the booking will be treated as the customer no-show. In such circumstances, the Service Provider will be entitled to receive the full amount of the booked service in accordance with the applicable payment and settlement process.
A customer who has already used the one permitted free reschedule and subsequently fails to attend the rescheduled appointment will not be entitled to another free reschedule for that booking.
5. Payments and Fees
Payments for bookings made through the ParloursBooking App will be processed through a third-party payment platform or payment service provider integrated with or authorized by ParloursBooking. ParloursBooking may use third-party payment providers from time to time, and the applicable payment provider may change without requiring a chan
- The Service Provider agrees to accept bookings and payments processed through the applicable third-party payment platform in accordance with the terms and procedures communicated by ParloursBooking.
- Any applicable ParloursBooking commission or platform fee will be handled in accordance with the applicable pricing and settlement policy.
- Payments and settlements may be subject to processing times, banking procedures, payment-provider requirements, and other conditions outside ParloursBooking's direct control.
- In the event of a customer no-show in accordance with Section 4.2, the Service Provider will be entitled to receive the full amount of the booked service, subject to the applicable settlement process.
- Service Providers are responsible for ensuring that their payment and settlement account details are accurate and up to date.
- ParloursBooking is not responsible for delays caused by third-party payment providers, banks, or other financial institutions.
6. Refunds & Disputes
Once a booking has been confirmed and payment has been successfully completed, the booking is subject to the cancellation and rescheduling rules stated in these Terms.
- Customers are not entitled to a refund merely because they do not attend a confirmed appointment.
- A customer no-show does not remove the Service Provider's entitlement to the full amount of the booked service.
- Customers may use the one free reschedule permitted under Section 4, provided the request is made at least 24 hours before the scheduled appointment and the new appointment is within 7 days of the original appointment date.
- A customer who has already used the permitted free reschedule is not entitled to another free reschedule for the same booking.
- Any exceptional refund request arising from a genuine emergency or other circumstances accepted for review must be submitted to ParloursBooking Support. ParloursBooking may investigate the circumstances and determine whether any refund or other resolution is appropriate.
- Service Providers must not independently promise, authorize, or process refunds on behalf of ParloursBooking unless expressly authorized to do so.
- Any approved refund or adjustment will be processed through the applicable payment or settlement process.
Disputes relating to the actual delivery or quality of a service may be reviewed by ParloursBooking, but ParloursBooking does not guarantee a particular outcome in any dispute between a customer and a Service Provider.
7. Pricing & Transparency
Your service pricing must be clearly stated and inclusive of all fees. Service Providers are not allowed to charge more than what is shown on the App unless disclosed in advance and approved by the customer. Promotions and discounts offered in the App must be honored.
8. Responsibilities of Service Providers
- Provide professional and courteous service to customers.
- Ensure staff are available and prepared to deliver services on time.
- Do not photograph or video customers without their explicit prior approval.
- Maintain the confidentiality of any customer data shared through the App and use it only for service fulfillment.
Any reports of misconduct, poor service quality, or unprofessional behavior may lead to account suspension or termination.
9. Additional Policies
- Maintain hygiene, professionalism, and comply with applicable laws and ethical standards at all times.
- Once a booking is confirmed, modifications are not permitted except in special cases approved by ParloursBooking.
- Misuse of the platform for fraudulent activities or fake bookings is strictly prohibited; customer data must be securely stored and used only for service purposes.
- Fraudulent activities, including fake reviews or misrepresentation, will result in immediate suspension.
- ParloursBooking reserves the right to suspend or terminate accounts due to policy violations, fraud, or poor service quality.
10. Liabilities and Disclaimers
- ParloursBooking is not responsible for any disputes, damages, or losses resulting from your services.
- Registration as a Service Provider on the Parlours Partner App does not guarantee bookings or revenue.
- You agree to indemnify and hold ParloursBooking harmless from any claims or damages arising from your services.
11. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Sri Lanka. Disputes will be resolved through binding arbitration, except where prohibited by law.
12. Changes to Terms and Conditions
ParloursBooking reserves the right to modify or update these Terms at any time. Changes will be posted on this page, and continued use of the App after such modifications constitutes acceptance of the updated Terms.
13. Service Provider Cancellation Policy
This policy outlines the rules and procedures for cancellations, rescheduling, and missed appointments for Service Providers registered on the Parlours Partner App.
- Once a booking is confirmed, Service Providers should not cancel the booking except in genuine emergency situations.
- If a cancellation is necessary, the Service Provider must notify the customer and ParloursBooking Support as soon as possible.
- Service Providers must be punctual and prepared to provide the booked service at the confirmed appointment time.
- If a customer does not attend the confirmed appointment, the booking will be treated as a customer no-show and the Service Provider will be entitled to receive the full amount of the booked service in accordance with the applicable settlement process.
- A customer may request one free reschedule only when the request is made at least 24 hours before the scheduled appointment. The rescheduled appointment must take place within 7 days of the original appointment date.
- Once the customer has used the one permitted free reschedule, no further free reschedule will be available for that booking.
- Repeated cancellations, lateness, failure to honor bookings, or other violations of these requirements may result in suspension or termination of the Service Provider's account.
- For any cancellation, rescheduling, or attendance-related issue, the Service Provider must contact ParloursBooking Support promptly.