Customer Terms & Policy

1. Privacy Policy for Parlours Booking Mobile Application

At Parlours booking ("we," "our," "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") for booking parlour services. By accessing or using our App, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect both personal and non-personal information to provide and enhance our services.

• 2.1 Personal Information: When you use our App, you may be required to provide certain personally identifiable information, including:
  
  • Account Information: Name, email address, phone number, password.
  • Booking Information: Appointment details, service preferences, special requests.
  • Payment Information: Credit/debit card details, billing address.
  • Profile Information: Photos (optional), location data (if enabled by the user).
• 2.2 Non-Personal Information: We also collect non-personally identifiable information automatically through your use of the App:
  
  • Device Information: Type of device, operating system, app version.
  • Usage Information: Information about how you use the App, including pages viewed, features used, and interactions within the App.
  • Technical Information: If enabled, your GPS location to provide local parlour services. This data may be used to display nearby parlours or to assist with bookings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• 3.1 To Provide Services: To facilitate your bookings, process payments, and communicate with parlours or service providers.
• 3.2 To Personalize Your Experience: To recommend services, parlours, and special offers based on your preferences and past activities.
• 3.3 To Improve Our App: To monitor usage trends, enhance app performance, and fix bugs.
• 3.4 To Communicate with You: To send confirmations, reminders, promotional content, and updates related to your bookings.
• 3.5 To Comply with Legal Obligations: To meet regulatory requirements and fulfill other legal obligations.

4. Legal Basis for Processing

We collect and process your personal data based on the following lawful bases:

• 4.1 Consent: When you provide explicit permission, such as for receiving marketing communications or enabling location services.
• 4.2 Contractual Necessity: When the processing is necessary to fulfill our agreement with you - for example, to manage your bookings, process payments, or send appointment reminders.
• 4.3 Legitimate Interests: When we have a valid business reason that does not override your rights, such as improving our App, detecting fraud, ensuring security, or analyzing service usage to enhance performance.

5. Third-Party Tools and Analytics

We use trusted third-party tools and service providers to help us operate, improve, and analyze usage of the Parlours Booking App. These tools may collect information such as device data, app interactions, and browsing behavior to assist with performance monitoring, user engagement, and advertising.

The third-party tools we currently use include:

• 5.1 Google Analytics: for analyzing user behavior and app performance
• 5.2 Meta Pixel: to deliver relevant advertisements based on user behavior.
• 5.3 Firebase Analytics: for app crash reporting, performance monitoring, and event tracking

These third parties may set cookies or use mobile identifiers to collect anonymized data. For more details on how they handle your information, please refer to their respective privacy policies.

6. Push Notifications

We may send push notifications to your device to inform you about appointment reminders, booking confirmations, or promotional offers. These notifications are part of our service experience and may also be used for marketing purposes.

You can manage your notification preferences at any time through your mobile device settings or in-app notification settings. Disabling certain notifications may limit your access to timely updates or promotional content.

6.1 Section A - Data Breach Notification: We take your privacy seriously and have implemented safeguards to protect your data. In the event of a data breach that compromises your personal information, we will notify you as soon as possible in compliance with the Personal Data Protection Act of Sri Lanka. The notification will include the nature of the breach, affected data, and steps you can take to protect yourself.

6.2 Section B - Data Retention Policy: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes maintaining your booking history, payment records, and support communications. After your account is deleted, most data will be removed unless we are legally required to retain certain records (e.g., for tax compliance or fraud prevention).

6.3 Section C - Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format. To do so, please email us at support@parloursbooking.com with the subject: "Data Portability Request

6.4 Section D - Marketing Preferences and Opt-Out: We may send you marketing messages and promotional offers. You can manage or opt out of such communications anytime:

• Via App Settings under “Notification Preferences”
• By clicking the “Unsubscribe” link in promotional emails
• By contacting us at support@parloursbooking.com Note: Transactional and service-related communications (like booking confirmations or account security alerts) will still be sent, even if you opt out of marketing messages.

7. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, We may share your information in the following circumstances:

• With Parlours/Service Providers: We share necessary information (such as your name, contact information, and booking details) with parlours to facilitate your appointment.
• With Third-Party Service Providers: We engage third-party vendors (e.g., payment processors, analytics providers) to support the operation and improvement of the App. Analytics providers are used strictly for internal purposes, such as understanding user behavior and enhancing user experience. These providers may have access to certain information, but they are strictly obligated not to disclose or use it for any other purpose.
• Legal and Regulatory Compliance: We may disclose your information to comply with legal obligations, enforce our terms of service, or protect the rights, property, or safety of our users.
• In the Event of a Business Transfer: In the event that we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to delete your account or any personal data, you may do so through the App or by contacting our support team.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can update or correct your personal information through your account settings or by contacting us.
• Deletion: You may request the deletion of your personal data, subject to certain conditions, by contacting us or using the account settings in the App.
• Opt-Out of Communications: You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or adjusting your preferences in the App settings.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at support@parloursbooking.com

10. Security of Your Information

We implement reasonable technical and organizational measures to safeguard your personal information against unauthorized access, loss, or alteration. However, no data transmission or storage method is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account login credentials

11. Cookies and Tracking Technologies

Our App may use cookies and similar technologies (e.g., web beacons, local storage) to enhance your experience, personalize content, and analyze usage patterns. You can control cookies through your device or browser settings. Please note that disabling cookies may impact your ability to use certain features of the App.

12. Children's Privacy

Our App is not intended for children under the age of 16, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information.

13. International Data Transfers

If you are accessing our App from outside of your country of residence, please be aware that your personal data may be transferred to, stored, and processed in a country that may have different data protection laws than your country. By using our services, you consent to such transfers and processing of your personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be effective immediately upon posting on this page, and we will notify users of significant changes through the App or via email. Please review this Privacy Policy periodically for any updates.

15. Data Protection Compliance - Sri Lanka

We are committed to complying with the Personal Data Protection Act No. 9 of 2022 of Sri Lanka. We handle your personal data lawfully, transparently, and securely in accordance with the Act.

You have the right to:

• Request access to your personal data
• Correct or update inaccurate information
• Withdraw consent for non-essential data processing
• Request deletion of your account and personal information (unless legally required to retain it)
• We do not sell or misuse your data. Any third parties we work with (e.g., payment processors, service providers) are contractually required to handle your data securely and in compliance with applicable laws.

16. Accessibility Support

We are committed to making the ParloursBooking App accessible to all individuals, including those with disabilities. We strive to follow industry best practices to provide a smooth and inclusive experience for users with visual, hearing, mobility, or cognitive impairments.

Our app aims to support features such as:

• Screen reader compatibility
• Adjustable text sizes and contrast modes
• Clear and simple navigation

If you encounter any accessibility barriers or require assistance using our app, please contact us. We will do our best to accommodate your needs and resolve any issues promptly.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• ParloursBooking
• Support Email: support@parloursbooking.com
• WhatsApp :0777638152

1. Acceptance of Terms

By downloading, accessing, or using the ParloursBooking App, you (the "User") agree to comply with and be bound by these Terms, as well as any additional terms and conditions that apply to specific features or services available through the App. These terms constitute a legal agreement between you and ParloursBooking.

If you do not agree with any part of these Terms, you must not use the App.

2. Parlours Booking as a Booking Platform

ParloursBooking acts solely as a technology platform that facilitates the booking of salon and personal care services between users and service providers or parlours. ParloursBooking does not own, manage, operate, or control any of the listed service providers or the services they offer.

All services are provided directly by third-party service providers or parlours who are independent of Parlours Booking. ParloursBooking is not responsible or liable for the quality, safety, legality, or outcomes of any services rendered. Any disputes, claims, or issues regarding service delivery must be resolved directly with the service providers or parlours.

By using the app, you acknowledge and agree that ParloursBooking is not a party to any service agreement between you and the service providers or parlours.

3. Age Restriction Policy

3.1 Eligibility

Only individuals aged 16 years and above are permitted to create an account and use the Parlours Booking App. Minors (individuals under the age of 18) may not register an account themselves but may receive selected services if booked by a parent or legal guardian. The accompanying adult is fully responsible for ensuring that all consent and supervision requirements are met for such bookings.

3.2 Parental/Guardian Consent

Clients under 18 must be accompanied by a parent or legal guardian at the time of the appointment.

A signed consent form may be required before any service is provided.

The parent/guardian must remain on the premises for the duration of the service.

3.3 Service Limitations for Minors

Not all services offered are suitable for minors. The availability of treatments for clients under 18 is subject to management discretion and may vary based on the service type, age of the client, and applicable health and safety guidelines.

3.4 Proof of Age

We reserve the right to request valid identification for age verification at the time of booking or service. In the case of minors, the accompanying adult may be asked to verify their identity and relationship to the minor.

3.5 Right to Refuse Service

ParloursBooking or service provider reserves the right to decline or discontinue any service if:

• Consent is not provided.
• The accompanying guardian is not present.
• The service is deemed inappropriate for the age group.
• Any behavior compromises the safety, comfort, or policies of the establishment

4. Gender-Specific Services Policy

4.1 Gender Selection Requirement

Customers must select their correct gender when booking services. This ensures compatibility with the service provider’s policies and available offerings.

4.2 Gender-Specific Service providers or Parlours & Services

Some service providers or parlours cater exclusively to a specific gender (e.g., ladies-only salons/ parlours).

It is the customer’s responsibility to verify that the selected service providers or parlours accepts their gender before booking.

4.3 Booking Restrictions

If a customer attempts to book a gender-restricted service that does not match their selected gender, the booking may be automatically rejected or canceled by the provider.

Refunds will follow the app’s standard Cancellation & Refund Policy.

4.4 Non-Discrimination Notice

While we respect all gender identities, certain businesses operate under gender-specific policies due to cultural, privacy, or technical reasons. Customers are encouraged to review services providers or parlours details before booking.

4.5 Support & Disputes

If a booking is declined due to gender restrictions, customers may contact support for alternative recommendations.

False gender selection to bypass restrictions may result in account suspension.

5. Booking Process

5.1 Account Creation

To make a booking, you must create an account on the App, providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account and password.

5.2 Making a Booking

Once your account is created, you can search for available service providers or parlour services, choose the desired service, and make a booking. The app will display available slots, and you can select your preferred time and date based on the service providers' or parlour's availability.

5.3 Booking Confirmation

Upon successfully making a booking, you will receive a confirmation via the app, including the details of your appointment, such as the service provider, time, and location. Bookings are subject to service provider or parlour availability and are not final until confirmed.

5.4 Cancellation and Modifications

All bookings made through the app are final. Users cannot cancel, reschedule, or transfer appointments once confirmed. No refunds will be issued unless the service provider or parlour cancels the appointment. Please review your booking details thoroughly before confirmation.

6. Payment Terms

6.1 Payment Methods

All payments for services booked through the App must be made using the payment methods supported by the app, including but not limited to credit cards, debit cards, or other electronic payment systems.

6.2 Payment Authorization

By providing your payment details, you authorize ParloursBooking to process payments through Payhere.lk and charge the total amount due for the booked services, including applicable taxes, tips, and fees, to your selected payment method.

6.3 Pricing and Fees

Prices for services are displayed within the app and are subject to change at any time. Users are responsible for reviewing the total price before confirming a booking.

6.4 Refunds and Modifications

Please refer to Section 5.4 for the full cancellation and refund policy. No refunds will be issued unless a cancellation is initiated by the service provider or parlour.

7. User Responsibilities

7.1 Accurate Information

You agree to provide accurate and complete information when using the app, including when making bookings and payments.

7.2 Compliance with Service Providers' or parlour's Policies

You agree to follow the service providers' or parlour's policies, including behavior standards, cancellation guidelines, and any other instructions or requirements set by the service providers or parlours.

7.3 Timeliness

Please arrive at the service provider's or parlour's at least 10 minutes before your scheduled appointment to avoid unnecessary delays. Customers who arrive late may receive a shortened version of their service, wait for the next available slot, or be required to book a new appointment at their own cost.

7.4 Respect for Service Providers

You agree to treat service provider's or parlour's staff with respect and courtesy. Any abusive or disruptive behavior may result in immediate cancellation of the booking and a ban from using the App.

7.5 Users agree to

Follow all pre- and post-treatment care instructions.

Immediately report any discomfort during treatment.

Maintain appropriate hygiene standards when receiving services.

Comply with all facility health and safety protocols.

7.6 Missed your scheduled appointment

Due to high demand and limited availability, we strictly enforce our no-refund policy for missed appointments. If you missed your scheduled appointment, the no show will be treated as a completed service. When you book, we reserve that time exclusively for you. No-shows and late cancellations prevent us from serving other clients. Therefore, all fees apply regardless of attendance.

As stated in section 4.4, all booking final and non-refundable. We recommend setting reminders to avoid missed appointments

8. Health & Safety Acknowledgment

Health disclosure requirements

• Users must fully disclose in writing to the service provider prior to any appointment
• All known medical conditions, allergies, or sensitivities
• Current medications that may affect treatment
• Any skin conditions, lesions, or infections in treatment areas
• Failure to disclose such information may result in immediate termination of services without refund.

8.1 Assumption of risk

The user understands and voluntarily accepts that:

• All beauty and personal care treatments involve inherent risks.
• Individual results may vary based on physiological factors.
• Some treatments may cause temporary discomfort or reactions.

9. Emergency Protocols

In case of medical emergency during treatment

• Service providers may seek emergency medical assistance.
• The user accepts financial responsibility for any such medical services.
• ParloursBooking shall not be responsible for emergency decisions made by providers.
• The ParloursBooking app facilitates beauty and grooming service only. We are not healthcare providers and do not provide emergency medical services. All services booked through our platform are non-medical in nature.

10. Pandemic/Communicable Disease provisions

During public health emergencies:

• Additional safety protocols may be implemented.
• Services may be modified or cancelled for safety compliance.
• Users must comply with all applicable public health guidelines.

11. Service providers or Parlours Responsibilities

11.1 Service Availability

Service providers or parlours listed on the App are responsible for ensuring their services are available at the time of the booking and that the services meet the quality standards advertised.

11.2 User Information Confidentiality

Service providers or parlours agree to keep any personal information shared by users through the app confidential and to use such information only for the purpose of fulfilling the service.

11.3 Service Delivery

Service providers or parlours must deliver the booked services as agreed, maintaining professional standards and ensuring the service is performed in a safe and hygienic environment.

12. Liabilities and Disclaimers

12.1 Personal Belongings Disclaimer

Customers are solely responsible for their personal belongings while on the premises of the service providers or parlours. ParloursBooking and its partner service providers or parlours are not liable for any lost, stolen, or damaged items, including but not limited to mobile phones, wallets, jewelry, or personal accessories.

12.2 Limitation of Liability

ParloursBooking is not liable for any damages, losses, or injuries arising from the use of the App, including, but not limited to, direct, indirect, incidental, special, or consequential damages resulting from any acts of the service providers or parlours.

12.3 No Warranty

The App is provided "as is" and "as available." ParloursBooking makes no warranties, express or implied, regarding the App's functionality, service availability, or the quality of services provided by service providers or parlours.

12.4 Third-Party Content

The App may contain links to third-party websites or services. ParloursBooking does not control, endorse, or assume responsibility for any third-party content, products, or services.

12.5 Indemnification

You agree to indemnify and hold ParloursBooking harmless from any claims, losses, damages, liabilities, costs, or expenses arising from your use of the App, your breach of these Terms, or any actions taken by the service providers or parlours.

13. Liabilities waiver

To the maximum extent permitted by law, User releases ParloursBooking from any liability arising from:

• Allergic reactions or adverse effects from treatments
• Aggravation of pre-existing conditions
• Consequences of failure to follow aftercare instructions

14. Governing Law and Dispute Resolution

These Terms will be governed by and construed in accordance with the laws of Sri Lanka. Any disputes that arise will be resolved through binding arbitration, except were prohibited by law.

15. Changes to Terms and Conditions

ParloursBooking reserves the right to modify or update these Terms at any time. Any changes will be posted on this page, and your continued use of the App after such modifications constitutes your acceptance of the updated terms.

16. If you have any questions or concerns regarding these Terms, please contact us at:

• ParloursBooking
• Support Email: support@parloursbooking.com